WHAT WE DO

CUSTOMER SERVICE

Terms and Conditions of Purchase “OFFICE” provides this e-commerce for you subject to the following conditions which you are deemed to agree with when you use or shop at eshop.officecosmetics.com. Please read through these conditions of use carefully. If you do not agree to be bound by the terms and conditions of this agreement, you may choose not to use the services at eshop.officecosmetics.com

DELIVERY AND PRICING
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself. In addition to the List Price, you will also have to bear

a) Where applicable, the delivery charges of the third party courier companies who will deliver the Products you have purchasers according to their prevailing courier rates

b) for deliveries outside Malaysia which attract any tax, customs or other excise duties, you will also have to pay the relevant taxes or duties and liaise with the courier company to obtain the relevant customs clearance form in order to take delivery of the Products you have purchased.

Our current rates for delivery and handling charges to be incurred by you can be viewed here.

West Malaysia
Shipping Cost Duration
* RM10.00
(per kilogram for weight)
3 – 10 Working Days
(with stocks available in the store)
East Malaysia
Shipping Cost Duration
* RM15.00
(per kilogram for weight)
3 – 10 Working Days
(with stocks available in the store)
Singapore
Shipping Cost Duration
** RM60.00
(per kilogram for weight)
3 – 14 Working Days
(with stocks available in the store)

* The price shown above has included the 10% fuel surcharge, 10% handling charges & 6% Government tax.

**The price shown above has included the 15% fuel surcharge and 10% handling charges.

• The estimated delivery time listed applies to major cities only. Delivery to areas outside of major cities may incur additional days.

• Packets, envelopes with enclosures, documents, merchandises, etc are subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48 -72 hours.

• Items may be subjected to additional control and domestic rules of the destination country. Where such circumstances occur, the sender is advised to deal directly with the relevant authorities in the destination country.

PAYMENT OPTIONS

iPay88 – You will be able to select iPay88 payment during the checkout process, and you will be transferred to the iPay88 payment gateway to complete the payment on your order, or pay by your credit card directly. Operation hours :- 24 hours a day, 7 days a week. Accept Comprehensive of Online Payment Options as below:

ipay88
· Affin Bank
· Agro Bank
· Alliance Bank
· Boost
· CIMB Clicks
· Credit Card (Visa and MasterCard)
· FPX
· GooglePay
· GrabPay
· Hong Leong Connect
· MasterPass
· Maybank2u
· MEPS Cash
· OCBC Bank
· Pay4Me
· Public Bank Online
· RHB Now
· Standard Chartered
· Touch ‘n Go eWallet
· UOB Bank
· Webcash

1. USER ID

1.1.You will be assigned a User ID on completion of registration. You are responsible for all actions taken under that User ID. You have no right to transfer your account or User ID to any other person.

1.2.You may not misrepresent your identity or location as a user and you may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through this website.

2. PRICING

2.1. Our current rates for delivery and handling charges to be incurred by you can be viewed at here.

3. RISK OF LOSS

3.1. The risk of loss and title for the Products pass to you upon delivery to you of the Products.

4. RETURNS

4.1. “OFFICE” does not entertain any cancellations of orders once confirmed and payment has been made by you.

4.2. You may return the Products to “OFFICE” within Seven (7) days of accepting delivery PROVIDED the Products are returned whole and intact, unused and with its original packaging by reason of the following:

a) If the Product is no longer in stock.
b) If the Product delivered to you is not the Product ordered by you as described on the website
c) If the Product delivered to you is not of merchantable quality

4.3. If the Products are returned for the above reason and the “OFFICE” agrees with your complaint, “OFFICE” will refund the List Price, the delivery charges and 4% admin fees paid by you.

4.4. Any refund payment will take 1 – 2 weeks for Malaysia customer, and oversea customer will take more than 1-2 months based on the bank transaction.

5. ELECTRONIC COMMUNICATIONS

5.1. When you visit “OFFICE” or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site.

5.2. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, and you agree that this shall be deemed sufficient notice to you.

6. COPYRIGHT

6.1. All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of “OFFICE” or its content suppliers or of the individual sellers, as the case may be, and are protected by Malaysian and international copyright laws.

6.2. The compilation of all content on this site is the exclusive property of “OFFICE” and protected by Malaysian and international copyright laws.

6.3. All software used on this site is the property of “CLICKSTARS” or its software suppliers and protected by Malaysian and international copyright laws.

7. TRADEMARKS

7.1. “OFFICE” and other graphics, logos, page headers, button icons, scripts and service names are trademarks or trade names of “OFFICE” in Malaysia and/or other countries.

7.2. OFFICE’s trademarks and trade dress may not be used in connection with any product or service that is not OFFICE’s, nor in any manner that is likely to cause confusion among the public nor in any manner that disparages or discredits “OFFICE”.

8. LICENSE AND SITE ACCESS

8.1. “OFFICE” grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of “OFFICE”.

8.2. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

8.3. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of “OFFICE”.

8.4. You will not use this website for any purpose that is either unlawful or prohibited by these Conditions of Use, and you agree not to use this website in any manner which could cause it to be disabled, damaged, overloaded, or impaired or interfere with any other person’s use and enjoyment of this website.

8.5. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of “OFFICE” without express written consent.

8.6. You may not use any meta tags or any other “hidden text” utilizing OFFICE’s name or trademarks without the express written consent of “OFFICE”.

8.7. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Estyle.com.my so long as the link does not portray “Office”, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any “OFFICE” logo or other proprietary graphic or trademark as part of the link without express written permission.

8.8. Any unauthorized use terminates the permission or license granted by “Office”.

9. YOUR ACCOUNT

9.1. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

9.2. “OFFICE” does not sell products to children. Children’s products are sold to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use “OFFICE” only through your parent or guardian.

9.3. “OFFICE” reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole and absolute discretion.

10. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

10.1. Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”

10.2. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a comment, card or other content.

10.3. When you post content or submit material, and unless we indicate otherwise, you grant “OFFICE” a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant “OFFICE” and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

10.4. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity.

10.5. “OFFICE” reserves the right (but not the obligation) to monitor edit or remove any activity or content posted by you. “OFFICE” takes no responsibility and assumes no liability for any content posted by you or any third party.

10.6. You will hold harmless and fully indemnify and keep indemnified “OFFICE” for all claims resulting from content you supply.

11. PRIVACY

11.1. We will not sell or rent your personal information to third parties. For the avoidance of doubt, we shall not be liable for any disclosure of your personal information otherwise than by reason of our wilful default, including disclosure by our internet service providers or which are obtained from our servers hosted by a third party by means outside of our control.

11.2. Occasionally we may send automatic announcements or promotional messages to previous customers. Such messages ought to contain an unsubscribe option so you can indicate if you do not wish to receive any future offers.

11.3. We may disclose personal information to respond to legal requirements, enforce our policies, or protect anyone’s rights, property, or safety.

12. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

12.1. This site and all information, content, materials, products and services included on or otherwise made available to you through this site are provided by “OFFICE” on an “as is” and “as available” basis, unless otherwise specified in writing. “OFFICE” makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your sole risk.

12.2. “OFFICE” does not warrant that this site; information, content, materials, products (including software) or services included on or otherwise made available to you through this site; their servers; or e-mail sent from “OFFICE” are free of viruses or other harmful components.

12.3. “OFFICE” will not be liable for any damages of any kind arising from the use of this site or from any information, content, materials, products (including software) or services included on or otherwise made available to you through this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

13. APPLICABLE LAW

13.1. By visiting eshop.officecosmetics.com, you agree that the laws of Malaysia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and “OFFICE”.

14. DISPUTES

14.1. Any dispute relating in any way to your visit to eshop.officecosmetics.com or to products or services sold or distributed by “OFFICE” or through eshop.officecosmetics.com in which the aggregate total claim for relief sought on behalf of one or more parties shall be adjudicated in the Malaysian Consumer Claims Tribunal or the courts in Kuala Lumpur, Malaysia as the case may be, and you consent to exclusive jurisdiction and venue in such courts.

15. OTHER SITE POLICIES AND MODIFICATION

15.1. Please review our other policies, posted on this site. These policies also govern your visit to eshop.officecosmetics.com

15.2. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. As a registered user, you agree that you shall keep yourself aware of the terms and conditions in force every time you access this website by checking this page or any other page where the Terms and Conditions are contained. Upon posting the amended Agreement on our site, you are deemed to have agreed to those terms upon your continued use of our services after the posting of any amended terms on the Site.

15.3. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

16. MISCELLANOUS

16.1. The Terms and Conditions on this Site constitute the entire Agreement between you and eshop.officecosmetics.com governing your use of this website, subject to our other policies and subject to the terms and conditions of sale of individual Sellers. This Agreement supersedes all prior or contemporaneous communications, whether electronic, oral or written between eshop.officecosmetics.com and you with respect to such subject matter.

16.2. The failure or delay of eshop.officecosmetics.com in exercising any right or remedy under these Conditions of Use or elsewhere shall not constitute a waiver of such right or remedy.

16.3. The section titles in this Agreement are for convenience only and have no legal or contractual effect.

16.4. These Terms and Conditions shall be deemed severable. In the event that any provision of the Terms and Conditions in this Agreement are held to be indefinite, invalid, illegal or otherwise voidable or unenforceable, the other parts of this Agreement will not fail on account thereof, and the balance of the Agreement will continue in full force and effect.

17. Contact

17.1. Our Contact Please click here for our contact details.

This website is owned and operated by The ClickStars and will be referred to as “We”, “Our” and “Us” in this Internet Privacy Policy. By using this site, you agree to the Internet Privacy Policy of this website (“eshop.officecosmetics.com”), which is set out on this website page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third party websites that may be linked to the website.

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular, information that is capable of identifying an individual (“personal information”). This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

PERSONAL INFORMATION
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Malaysia.

USE OF INFORMATION
Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

DISCLOSURE
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

SECURITY
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

COOKIES
Cookies are data that a Web site transfers to an individual’s hard drive for record-keeping purposes. Cookies, which are the industry standard and are used by most Web sites, including those operated by us, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the website to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allow you to deny or accept the Cookie feature. But you should note that Cookies may be necessary to provide you with some features of our on-line services.
Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you and to keep this information accurate and up to date. If at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

Reward Points allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and user actions such as submitting reviews, birthday points and etc. To view your points history, please login to OFFICE ESHOP > MY ACCOUNT > REWARD POINTS.

Points

  • All new user registration will earn hundred (100) points
  • Extra one thousand (1000) points will be given for users’ birthday (strictly for user with active email account with real registered name)
  • For the first review you will earn hundred (100) points, the next every five (5) reviews you will earn hundred (100) points
  • For every five (5) orders will earn five hundred (500) points
  • For every spend of Ringgit Malaysia One Thousand (RM1000) in a single receipt you will earn one thousand (1000) points
  • When you managed to collect two thousand (2000) points then will be entitled for additional one thousand (1000) extra points

Eligibility

  • All users are eligible to redeem the point automatically after a transaction (payment paid)
  • Birthday points will be assigned on the same date of the user’s birthday, each user shall only be eligible to collect one thousand (1,000) points per year (strictly for user with active email account with real registered name)

Collection

  • One (1) point for every Ringgit Malaysia (RM1.00) of transaction settled in Ringgit Malaysia at OFFICE online shop
  • Hundred (100) points will be collected for first review on any product, subsequent every five (5) reviews hundred (100) points can be collected
  • For any transactions over Ringgit Malaysia One Thousand (RM1,000) in a single receipt will earn extra one thousand (1000) points
  • Collection points over two thousand (2,000) you will earn extra one thousand (1,000) additional points
  • For any total of five (5) orders, you will earn extra five hundred (500) points
  • New registration user will automatically to get hundred (100) points

Redemption

  • There is no minimum redemption applicable
  • However, the maximum redemptions shall only be limited to one thousand (1,000) redemption points per transaction with purchased amount over Ringgit Malaysia 100 (RM100)
  • Collection points will automatically expire after thirty six (36) months.

OFFICE online shop reserves the absolute rights to reverse the Rewards Points and/or revise the terms and conditions at any time as it may deem fit. Please read and understand these terms and conditions carefully and reach out to us if you need clarification on these terms and conditions. You may “email us” to request for an investigation and rectification for any incorrect assignment points by OFFICE online shop.