FREQUENTLY ASKED QUESTIONS

No. Please take your time to read the description page of the item and be fully satisfied with it. You may even ask us questions about the item or request for more information before deciding to buy and pay for the item.
“OFFICE” does not entertain any cancellations of orders once confirmed and payment has been made by you.You may return the Products to “OFFICE” within Seven (7) days of accepting delivery PROVIDED the Products are returned whole and intact, unused and with its original packaging by reason of the following:a) If the Product is no longer in stock. b) If the Product delivered to you is not the Product ordered by you as described on the website c) If the Product delivered to you is not of merchantable qualityIf the Products are returned for the above reason and the “OFFICE” agrees with your complaint, “OFFICE” will refund the List Price and the delivery charges paid by you.
Not for the time being. Clearance of check can take a considerable time which will hold up the completion of a purchase. We cannot place purchases on a pending status for too long a period while not knowing whether a check will be cleared or returned.
Yes, registration is necessary for you to become a member of OFFICE Cosmetics and be able to make purchases any time. You need to register only once. It is important to us that all members participate in an honest and professional manner. This also allows us to ensure the safety of all users.Once you become a registered member, you are able to track your purchases, keep a record of your transactions and be regularly notified by email of OFFICE Cosmetics 's promotions and sales.
No, registration on OFFICE Cosmetics is Free and Easy!
Yes, it is necessary that you log in as member before making a purchase. If you are a new user, you need to register to become a member of OFFICE Cosmetics.
We will try our best to ship/deliver the product as soon as possible to you. Duration to delivery to East and West Malaysia about 3-10 business days with stocks available in the store. For Singapore within 3-14 working days with stocks available in the store.
  1. Key in your account username and password or register as a new member.
  2. Click "ADD TO CART" button on the products that you wish to purchase.
  3. Either continue Shopping to add more products into your cart or click "CHECKOUT" to proceed to make your payment for the products.
  4. Please confirm your shipping address at below “BILLING DETAILS”, if you have a same address as billing please unclicked the checkbox.
  5. You'll see the summary of the product list that you have added at "YOUR ORDER".
  6. Choose your payment method and agree to the terms of service.
  7. Press "PLACE ORDER" to complete the order.

Go to Checkout page, above Billing Details you will see [ Use (your points) Points for a RM (Conversion Rate) discount on this order! Apply Points ].

Points will be assigned automatically for each purchase and minimum cart amount required to redeem points is more than Ringgit Malaysia 100 (RM100).

To view your history points earned and spent please visit here.

We apologize if your order does not arrive within the estimated delivery time frame. Tracking information is provided to confirm delivery status for most orders. You can track your order by using the information provided in your shipping confirmation email or by logging into your account and clicking on your order details.Please note that if you do not receive your order after the estimated delivery time frame, you may need to proceed and file a formal claim for mail fraud investigation. This can be done by contacting our admin.
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